Manufacturer Rights

• MARE Prints is a direct manufacturer of Acrylic & MDF products
• We reserve the right to refuse any order if required
• We may modify pricing or services without prior notice

Orders

• All orders are customized as per customer requirements
• Customers must verify design previews before approval

Design Approval

• Once approved, no changes can be made
• MARE Prints is not responsible for errors approved by the customer

Pricing

• Prices are subject to change without prior notice
• Full or partial advance payment may be required

Cancellations

• Orders cannot be cancelled once production starts

Liability

• We are not responsible for minor color variations due to screen vs print differences
• We are not responsible for courier delays

Product Nature

• Slight variations may occur as products are custom-made

Returns

• We do not accept returns on customized or personalized products unless there is a defect or error from our side
• Returns are only eligible if the product is damaged during delivery
• Returns are only eligible if there is a manufacturing defect
• Returns are only eligible if the product is different from the confirmed order

Proof Requirement

• Provide an unboxing video
• Share clear photos of the issue within 24 hours of delivery
• Without proper proof, returns may not be accepted

Refunds

• Once the issue is verified, replacement is the preferred option
• Partial or full refund may be provided based on the situation
• Approved refunds will be processed within 5–7 business days

Shipping Issues

• We are not responsible for delays caused by courier services
• However, we will support you in tracking and resolving delivery issues

Non-Returnable Items

• Customized acrylic & MDF prints
• Engraved products
• Name boards and personalized items
• Orders approved by the customer before production

Cancellation Window

• Orders can be cancelled within 2 days (48 hours) of placing the order
• Cancellation is allowed only if production has not started
• Once the design is approved or production begins, cancellation is not possible
• If cancelled within 48 hours and before production, full refund will be processed
• If work has already started, cancellation will not be accepted

How to Cancel

To cancel your order, contact us with:

• Order details
• Reason for cancellation
• Clear photos & videos of the issue