Privacy Policy

Information We Collect

When you place an order or contact us, we may collect:

• Name
• Phone number
• Email address (if provided)
• Delivery address
• Order details such as product, size, and customization
• Photos, designs, or files shared by you

How We Use Your Information

• Process and fulfill your orders
• Communicate order updates and delivery details
• Provide customer support
• Improve our products and services

Data Protection

• Your personal information is kept secure and confidential
• We do not sell, rent, or share your data with third parties
• Data is used strictly for business and order-related purposes

Customer Designs & Photos

• All images and designs shared with us are treated as private and confidential
• We will not use your photos for marketing or promotion without your permission

Cookies & Website Usage

• Our website may use basic cookies to improve user experience
• Cookies help us understand website usage and improve services

Third-Party Services

• We may use trusted third-party services, such as courier partners, for order delivery
• Only necessary details like name, address, and phone number are shared for shipping purposes

Processing Time

• All orders are custom-made
• Processing time: 2–5 business days depending on design and quantity

Shipping Time

• Chennai: 3–5 days
• Tamil Nadu: 5–7 days
• Rest of India: 5–10 days

Packaging

We use secure, damage-resistant packaging for acrylic and MDF engraved products to ensure safe delivery.

Shipping Charges

• Charges may vary based on product size
• Charges may vary based on weight
• Charges may vary based on delivery location
• Free shipping can be offered for selected orders

Order Tracking & Delays

• Tracking details will be shared once the order is shipped
• Delivery may be delayed due to courier issues
• Delivery may be delayed due to weather conditions
• Delivery may be delayed during peak seasons